FREQUENTLY ASKED QUESTIONS

You can create a customer account on our website.

After registration, an activation link will be sent to the e-mail address you entered. Please check your e-mail inbox, including the spam folder. Before logging in for the first time, your customer account must be confirmed by clicking on the activation link in this email.

You can then log in here using the user name or e-mail address you entered during registration and your password, or you can also log in via various social networks such as Facebook and Google.

Memorise or copy the text of the coupon code, e.g:

Redeem coupon code:

✓ Please register first!

✓ If you already have a customer account with us, please log in.

✓ Select your favourite products and add them to your shopping cart.

✓ Click on the ‘ORDER NOW’ button in the shopping cart.

✓ Please enter the text of the coupon code in the field provided.

✓ The discount from the coupon code is then automatically subtracted from the total amount.

✓ You can now continue with your order process and finalise it.

If the coupon code is not accepted, there may be one of the following reasons:

• The coupon code is no longer valid.

• A copying or typing error (upper and lower case, spaces, etc.) occurred when the coupon code text was pasted or typed into the coupon code text field.

• The coupon code is only valid if certain products are in the shopping cart.

• The coupon code is only valid from a certain minimum order value.

• The coupon code is only valid for registered or logged in customers.

Delivery address:

1. Please select your city, district, village or apartment complex.
2. To ensure delivery of your order, please complete the following text fields with the remaining required delivery address information (e.g. street, apartment complex, block, floor, etc.).

For registered customers, the delivery address you enter will be saved in the system.

This means that you only have to enter your address once.

If you are registered and have several delivery addresses, a list of the addresses you have entered over time will be displayed.

Examples:

Payment for orders can be made as follows:

• Cash payment

• Credit card (mobile POS card terminal)*

• Instant bank transfer (mobile POS card terminal)*

*The most popular credit card providers are accepted!